The BCCW Mission

BCCW is about building a Better Contact Centre Workplace to reduce costs by improving staff attrition.  Our core purpose is to make contact centres more stimulating and rewarding places to work by supporting our clients with a unique programme of research and networking.

What is BCCW?

BCCW aims to reduce your costs by improving staff attrition. 

It is a research and networking programme supporting contact centre professionals in a range of countries who seek to create better and more productive places of work. 

BCCW incorporates the most established call centre staff benchmarking programme in the UK. 

We are now in our fourth year with over 100 organisations involved.

What does BCCW give you?

  1. Staff insight in a number of key themes - Development & Training; Employee Engagement; Employer of Choice; Environmental Efficiency; Belief & Perception; Work/Life Balance; Your Team and Advocacy.
  2. Benchmark - an objective clear benchmark of the client's position versus peer organisations.
  3. Personalised Analysis and Feedback session directs you straight to the areas requiring attention and also shows you what is going well!
  4. Networking Opportunities through a structured programme of events and a unique community website for sharing ideas, successes, challenges and solutions.
  5. Education Programme to help you meet the challenges of becoming a Better Contact Centre Workplace.
  6. Improvement Day - highlights issues coming out of the research programme and based on the 8 themes.
  7. Public Recognition - all clients receive a star rating similar to the Michelin style accreditation.  All clients who receive 1 or more stars will be certified and allowed to promote themselves as a Better Contact Centre Workplace.